Around the returning flight we checked in as well as the workers greeted us and seemed pretty Specialist. Naturally until eventually we Visit the counter. The youthful person was incredibly inexperienced. The agent beside him defined that we put the incorrect ticket on certainly one of our eight luggage. They two gentlemen couldn't function it out and basically instructed us all the things was Alright.
My criticism is, on March 8th. My luggage was delayed from Chicago, my place was Dane County Airport Madison Wi. When it experienced arrived, it was shipped. However, the baggage were wrecked and taped up. I known as in the grievance instantly. I were givin many mobile phone numbers and also the firt 1 was just a recording to depart my cellular phone and someone would get back to me.
On December 25, My 3 sons And that i experienced a flight from Cleveland to Phoenix that was to leave at seven:50 which has a quit in Charlotte NC. At about 3 or 4 pm over the working day of our departure, American Airlines delayed our flight which might make us pass up our link in Charlotte which had no other flights out to Phoenix that working day OR the next! And why the delay? No rationalization. So with none help from an AA agent..(Just about as if it had been our fault) we uncovered A further flight by Dallas…which still left in an hour along with a 50 %. We created it towards the airport but with One more impolite AA agent, (I understood it was hectic with the holidays and all) I used to be confident which i could get my bag in Dallas considering the fact that we now had to spend the evening there. I requested him with regards to the tag that seemed like it had been checked to Phoenix and he claimed curtly, you’ll just decide on it up in Dallas and recheck it in the morning. Very well the bag didn't allow it to be to the conveyer in Dallas. Once i questioned A further consultant over it, he stated it absolutely was in a giant place and it had been likely out whenever we remaining each morning. I instructed him I necessary it for my lodge stay, and he informed me it will acquire 4 hrs for getting it. Ok…nevermind…I’ll be back again right here in 4 hours!!! So I remaining for the Dallas resort devoid of my baggage.. Obtained on our flight the subsequent morning and took off promptly.
Once we boarded flight 556 in monte go bay nowadays we were the main persons in our segment of your cabin and we discovered a backpack tucked behind row eight with no man or woman anywhere that it belonged to . We pointed it out to a person having an AA uniform who gave the impression to be a passenger and he was very rude saying it belongs to an AA worker and obviously I have to haven't been on this sort of airplane right before. My spouse And that i experience very uncomfortable with such a reaction from one of one's staff members!!
So, There are many thing’s I have noticed which i will Be aware listed here, and consider it my own academic venting due to the fact they don't serve the customer well in the slightest degree with regards to this:
I want someone to connect with me concerning the three worst client service phone calls I have ever experienced now. Electronic mail me 1st since the agent claimed I can only get it done in writing. #flysouthwest. #behelpfulfail
I just wanted to say that my encounter using this flight and American Airways employees was the worst I have at any time experienced with an airline. The journey to LAX from TPA was Okay besides flight attendants don’t smile or act like they like their Careers anymore. The return flight was a nightmare. It started once we gained an email the early morning of our flight stating that we necessary to alter our seats which were Beforehand chosen. We did just that & checked in on the internet. Once we got to the airport our boarding passes continue to had the old seats which we experienced to change within the luggage check in counter (once again staff members were not helpful in the least).
I not long ago flew an Embraer plane from Dallas to Tyler (flight 2746 on December 29th, 2015.) For the reason that Embraer is a small aircraft with minimal leg room, my knees have been embedded within the seat again in front of me, and it absolutely was creating pain for me and also the passenger in that seat. I requested the stewardess (“Ellen) if I could move into the exit isle, where there was more space. When I asked she stated: “We are going to complete counting heads before we start off enjoying musical chairs.” When she concluded counting persons, I went forward and moved to one of two OPEN seats while in the exit isle–I didn’t request her once more as a consequence of view website her impolite reaction the first time. Ellen came around the public handle program: “Did you progress into your exit isle? Go back to your seat.” I went again quickly. She continued on the PA: “There may very well be a $ten,000 fine, and I am not intending to shell out it.
I just wished to say “thanks” for our pleasant practical experience with American Airways on our recent Las Vegas journey! Every thing went effortlessly and promptly.
Two weeks in the past we acquired the horrible information that our twelve 12 months previous grandson were strike by a truck and killed. We necessary to get from PA to CA as promptly as you can. It was Thankagiving 7 days, the worst week with the yr to journey by Hotwire, we were capable of get reservations another morning on American, not the airline on which we normally vacation.
We boarded the plane and there have been 2 good gentlemen attendants. They served a person round of drinks very quickly and in no way arrived again around and asked if we would have liked anything else to consume.
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a direct flight which must have been six.five hrs. We boarded about 30 min late, only to hear in the captain that we have been continue to looking forward to gasoline and however did not have affirmation concerning when, but that it would get at the very least 20 min to refuel. Last but not least following one hour around the airplane, we had refueled, only to hear that an armrest was broken and we had been waiting for a repair. We had been around the approach for one.5 hrs, prior to take-off. WHY, would you board travellers on that extended of a flight In advance of refueling, Particularly not possessing an ETA for that gas?
I referred to as am. air on 3/25/16 to inquire if with a return inter-nationwide flight if I could devote the night time with the aircraft improve metropolis, (the place we initial enter the USA ahead of happening to finish the flight property), to rest, and select the struggle up the following day Along with the identical ticket to fly residence. I’ve finished this in advance of coming household from Europe with out a dilemma. I also stated which i was purchasing the tickets with my visa factors.
I gained the under response from American Airlines soon after I refused their provide of a $twenty five.00 journey voucher for horrendous service. My responses had been posted on This great site Nevertheless they ended up taken off. Their inadequate service cost me time and cash, which I are unable to get back and so they think $25.